Privacy Policy

ep567 ("we", "us", "our" or the "Operator") operates the online gaming platform available at https://ep567.cam (the "Platform"). This Privacy Policy (the "Policy") sets out the basis on which personal data collected from users ("you", "your") of the Platform will be processed by us.

We take your privacy seriously. This Policy is designed to help you understand what personal data we collect, why we collect it, how we use it and the rights you hold in relation to it. Please read this Policy carefully alongside our Terms & Conditions and our Responsible Gambling Policy.

By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy. If you do not accept the terms of this Policy, you must not access or continue to use the Platform.

For the purposes of this Policy, the following terms carry the meanings given below:

ep567 collects personal data in several ways — directly from you when you register, use or interact with the Platform, and indirectly through automated technologies during your visits. The categories of personal data we may collect include:

3.1 Identity and Registration Data

• Full legal name, date of birth, gender and nationality.
• Government-issued identification documents provided for KYC purposes (such as a national identity card, passport or driving licence).
• Residential address and proof-of-address documentation.
• Username and encrypted password credentials.

3.2 Contact Data

• Email address used for Account registration and communications.
• Contact telephone number provided during registration or support interactions.

3.3 Financial and Transaction Data

• Payment method details sufficient to process deposits and withdrawals (e.g., masked bank account references or mobile wallet identifiers). Full payment card numbers are not stored by ep567.
• Transaction history including deposits, withdrawals, wager amounts and promotional credits applied to your Account.
• Information about payment channels used (references to locally familiar Pakistan payment services are context only — no data is shared with named providers without a separate processor relationship and applicable lawful basis).

3.4 Technical and Usage Data

• IP address, browser type, operating system and device identifiers.
• Pages visited, time on page, click paths and session duration.
• Geographic location data derived from IP address (country/city level only unless more precise location data is specifically required and disclosed).
• Game activity logs including games played, wagers placed, outcomes and session timestamps.

3.5 Communications Data

• Records of support interactions including Live Chat transcripts, Help Center tickets and email correspondence with ep567 support.
• Survey responses or feedback submitted voluntarily by users.

3.6 Responsible Gambling Data

• Responsible gambling tool settings applied to your Account (deposit limits, loss limits, session limits, self-exclusion status).
• Behavioural markers assessed for the purpose of identifying potential problem gambling patterns in accordance with our responsible gambling obligations.

ep567 processes your personal data for the purposes set out in the table below. Each processing purpose is linked to a lawful basis described in Section 5.

ep567 processes personal data only where a recognised lawful basis exists. The primary bases we rely upon are:

• Contract Performance: Processing is necessary to perform the contract between you and ep567 — i.e., to operate your Account, accept wagers, process deposits and withdrawals and provide customer support.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money-laundering obligations, KYC requirements and responsible gambling duties imposed by the applicable license jurisdiction.
• Legitimate Interests: Processing is necessary for our legitimate interests — such as preventing fraud, maintaining Platform security, improving user experience and monitoring responsible gambling indicators — where such interests are not overridden by your data-protection rights.
• Consent: For optional activities such as marketing communications or the use of non-essential cookies, we will obtain your explicit, freely given and revocable consent before processing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ep567 does not sell, rent or trade your personal data to third parties for marketing purposes. We may share your personal data only in the limited circumstances described below:

• Service Providers and Data Processors: We engage third-party companies to provide services on our behalf — including payment processing, KYC verification technology, fraud prevention, analytics and infrastructure hosting. These parties are authorised to use your data only as instructed by ep567 and are contractually bound to maintain appropriate data security standards.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order or regulatory directive, ep567 may disclose personal data to competent authorities. This includes disclosure in connection with anti-money-laundering investigations or compliance with applicable license conditions.
• Responsible Gambling Schemes: Where self-exclusion or player-protection obligations require data sharing with licensed self-exclusion registers or recognised responsible gambling bodies in the applicable jurisdiction, such sharing is conducted only to the extent required and in accordance with applicable obligations.
• Business Transfers: In the event of a merger, acquisition or sale of all or substantially all of the Operator's assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any choices you may have in advance, where practicable.

In all cases, we seek to ensure that third parties handling your data maintain appropriate technical and organisational security measures.

ep567 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. Indicative retention periods are as follows:

• Account and identity data: Retained for the duration of your Account and for a minimum period following Account closure as required by applicable anti-money- laundering and gaming regulatory obligations (typically five years following closure, subject to applicable law).
• Transaction records: Retained for a minimum of five years from the date of each transaction, or longer where required by the applicable license jurisdiction or legal obligations.
• KYC documentation: Retained for the period required under applicable anti-money-laundering law, generally not less than five years following the end of the customer relationship.
• Responsible gambling records: Self-exclusion records and responsible gambling tool settings are retained for the duration required to enforce those settings and may be retained beyond Account closure to prevent re-registration during an active exclusion period.
• Communications and support records: Retained for a reasonable period to facilitate dispute resolution and quality assurance, typically two years from the date of the interaction.
• Technical and usage data: Anonymised or aggregated analytical data may be retained indefinitely. Identified technical data is retained for the period necessary for security monitoring and fraud prevention purposes.

Where personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

ep567 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive personal data fields, including passwords (stored as hashed values) and identity documentation.
• Access controls limiting internal access to personal data on a need-to-know basis, with access logs maintained for audit purposes.
• Regular security assessments of Platform infrastructure and third-party integrations.
• Incident response procedures designed to detect, investigate and respond to data security incidents in a timely manner.

While ep567 takes reasonable precautions to protect your personal data, no data transmission or storage system is entirely secure. You are responsible for maintaining the security of your Account credentials and for notifying ep567 promptly if you suspect any unauthorised access to your Account.

The Platform uses cookies and similar tracking technologies to operate core functionality, improve user experience and conduct analytics. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies, load-balancing cookies and security cookies. These cannot be disabled without disrupting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences and previously viewed game categories to improve your experience during return visits.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform — including pages visited, time on site and interaction paths — to help us improve Platform design and content.
• Marketing Cookies: Used, where you have provided consent, to present relevant promotional content and measure the effectiveness of marketing communications. These cookies may involve third-party analytics tools.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect Platform functionality. Where applicable law requires prior consent for non-essential cookies, such consent will be sought before those cookies are placed on your device.

Depending on the data protection law applicable to your situation, you may have some or all of the following rights in relation to your personal data held by ep567:

To exercise any of these rights, please contact ep567 support through the Help Center. We will respond to verified requests within a reasonable timeframe and in accordance with applicable data protection obligations. We may need to verify your identity before processing certain rights requests to protect against unauthorised access to another person's data.

ep567 is strictly for individuals aged 18 years or older, or the higher minimum age required by the operator or applicable license jurisdiction. The Platform does not knowingly collect personal data from minors.

Where ep567 becomes aware that personal data has been collected from a person below the applicable minimum age, that data will be deleted without undue delay, the associated Account will be closed, and any deposited funds will be returned where possible after appropriate verification.

If you are a parent or guardian and believe that a minor has accessed the Platform or provided personal data to ep567, please contact our support team immediately via the Help Center so that we can investigate and take appropriate action.

The Platform may process and store personal data in jurisdictions outside of Pakistan, including in countries where the ep567 operator is incorporated, licensed or where service providers maintain data infrastructure. Data transfers to countries outside your jurisdiction of residence may take place in connection with the services described in this Policy.

Where personal data is transferred internationally, ep567 takes steps to ensure that appropriate safeguards are in place — such as contractual data-protection obligations with service providers or reliance on recognised transfer mechanisms where applicable.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. ep567 does not represent that such transfers satisfy any specific Pakistani data-localisation requirement. Users should independently assess the implications of such transfers under applicable local law.

ep567 may update this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements or Platform functionality. Material changes will be communicated to registered Account holders by email or via a prominent on-Platform notice prior to the revised Policy taking effect, where practicable.

The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal data.

Continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes. If you do not agree to a revised Policy, you should cease using the Platform and may request Account closure in accordance with our Terms & Conditions.

If you have any questions, concerns or requests relating to this Privacy Policy or to the processing of your personal data by ep567, please contact us through the following channels:

• Live Chat: Available 24/7 through the Platform's Help Center. This is the fastest channel for most privacy queries.
• Help Center: Submit a formal written request or data rights application through the ticketing system available on the Platform.
• Email: [email protected] (displayed as plain text — not a clickable link).

For data rights requests (access, erasure, portability, rectification), please include your full registered name and Account username in your request so that we can verify your identity and process your request without unnecessary delay.

ep567 aims to respond to all verified privacy requests within a reasonable timeframe. If you are unsatisfied with our response, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.